Always Gleaming Window Cleaning

Terms and Conditions

By using our services you agree to the following terms & conditions:

Our Initial Visit.

We may charge more of what your regular window cleaning will cost on the initial clean. This is mandatory and we do this to perform a deeper clean and get the service up to standard to maintain going forward.

 

What Can I Expect.

On all our cleans, we operate with a pure water fed pole system. This modernised system of window cleaning is effective at removing the natural build-up of dirt from the glass, UPVC surrounding and rubbers within the frames.

Any builders residue (plaster, k rend, concrete, paint etc), stickers or adhesive materials, rust or UV bleaching of the window frames and sills will not be effectively removed by pure water alone. Please note we do not carry out cleans after builders.

 

Frequency Of Cleaning.

We operate on a 8 weekly schedule. We ask for flexibility on time as external factors can slightly alter the dates. After your initial clean, we add you to our regular rounds for your area, and depending on the schedule, this may be a week or 2 between the agreed frequency. After your second clean, it will always be 8 weeks between the agreed frequency.

 

Minimum agreement.

By joining our regular round you agree to a minimum of 3 cleans. If you cancel before the completion of 3 cleans you will be liable for the cost of the remaining cleans.

 

Accessibility.

You will receive a text reminder the day before your regular cleans are due at approximately 7pm. Please make sure that your gate is unlocked and the area around the house is free from debris and animal excrement. In the case that this happens, our cleaners will provide photographic evidence to show we cannot clean where the area is obstructed and may clean the front windows only. We reserve the right to take full payment.

 

Arrival Times.

Our service is planned and scheduled in specific geographical order and the application of some services take a little longer than others, also with weather and traffic conditions being unpredictable, we are therefore unable to provide an exact time for attendance at individual properties. If required, we can provide an approximate time frame for our service visit. This may not be wholly accurate, and timings are always subject to change.

 

One off cleans.

As a busy company our regular customers are our main priority. To maintain our regularity and reliability for our regular customers, we do not provide a one off or seasonal window cleaning service.

 

Payments.

Customers joining our regular window cleaning rounds are required to pay only by direct debit. The direct debit provider we use is Go Cardless. On all payments, we request the funds on the same day as the clean takes place and is only collected AFTER the clean is completed. The payment is then paid out 5 to 7 days later and you will be notified via email notification. To set up your direct debit please head over to the payments page on our website.

For all one-off service such as gutter clearing, fascia and conservatory roof cleaning, are required to pay via cash or a bank transfer, paid on the same day as the clean is completed. If you are a current window cleaning customer with us, we can collect these payments via your direct debit.

 

Weather Instances and Periods.

We clean all year round. All our cleaners are salaried, and we do not halt any cleaning during any time of the year. We clean in all weather conditions and rain does not affect purified water. Unless there is a high risk of wind or weather warnings (which we monitor daily) and the conditions become unsafe for us, we will still be on schedule to clean your windows. If we call the day off, we will notify you of this and return the next working day. We reserve the right to alter the day.

 

Turning Us Away.

For us to provide a transparent and reliable service for all our customers, we also ask for the customer to be reliable with us. We reserve the right to charge you full price if the clean is cancelled on the day as we have taken time to organise your clean in the schedule for our cleaners. We also reserve the right to charge full price if access has not been made available by the customer.

Refer a friend offer: For each friend, family member or neighbour you refer that signs up to our regular round and uses us for more than one clean, you will receive £25 credit on your regular window clean. This offer can be used for each referral you make. The £25 can only be used for window cleaning and no other services.

Annual recurring booking offer: For gutter/fascia/soffit washing and gutter emptying only. First clean will be charged at full price, each yearly recurring clean will be reduced by 20% if one service is booked, or 30% if multiple services are booked. Booking must be made within 12 months of the last clean to be eligible for a discount.

 

Ending Our Services.

If for any reason you wish to cancel our services, you have the right to do so at any time. This can be done by calling our office on 01296 532135 or emailing us at alwaysgleamingwindows@gmail.com

However by using our services, you agree to a minimum of 3 cleans. If you cancel before the 3 clean have taken place, we reserve the right to be paid for the remaining cleans.

 

Satisfaction guarantee and Complaints.

On all our cleans, we provide and uphold the highest standards for all our customers. If for any reason you are not 100% satisfied with the clean, we have completed, you must contact us within 24 hours of the clean date. We will arrange to come back the next working day to re-clean your windows.

Please note that complaints made after 24 hours will not be re-cleaned. We operate with a no refund policy, but we will always rectify work you are not happy with free of charge, provided we are informed within 24 hours of the clean date.

 

Confidentiality.

All our customer information is kept on a confidential and secure database. This will never be shared or discussed with an outside individual or company, as required under the terms and conditions of the data protection act.